Faq

Order & Payment

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I change or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please email us at [email protected] within 1 hour of placing the order. We'll do our best to accommodate your request.

Do you offer discounts for bulk purchases?
Yes, we offer volume pricing for businesses and educational institutions. Contact us at [email protected] with your requirements.

Shipping & Delivery

How long does shipping take?
Standard shipping takes 5–8 business days within the US. Express shipping (2–3 business days) is available at checkout. International orders may take 10–15 business days depending on customs.

Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times vary by destination. You can see the exact cost at checkout.

How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number on our carrier's website to track your package.

Returns & Refunds

What is your return policy?
You may return unused items in original packaging within 30 days of delivery for a full refund. Please email [email protected] to initiate a return.

How long do refunds take?
Once we receive your returned item, we process refunds within 5–7 business days. The refund will be issued to your original payment method.

What if my product arrives damaged or defective?
We're sorry to hear that. Please contact us at [email protected] with your order number and photos of the damage. We'll arrange a replacement or full refund.

Product Support

Do your products come with a warranty?
Yes, all FernTor mice, controllers, and headphones include a 1-year limited warranty against manufacturing defects. Some products may have extended warranty options.

How do I set up my new mouse/controller/headphones?
Most devices are plug-and-play. For detailed setup guides and driver downloads, please visit the product page on our website or email [email protected].

Are your products compatible with consoles?
Our controllers are designed for PC and major consoles (Xbox, PlayStation, Nintendo Switch). Mice and headphones are primarily for PC, but many work with consoles via USB or Bluetooth. Check individual product specifications for details.

Account & Privacy

Do I need an account to place an order?
No, you can checkout as a guest. We do not require account registration to purchase.

How do you protect my personal information?
We use industry-standard SSL encryption to protect your data. We never share your information with third parties for marketing purposes. For more details, see our Privacy Policy.

Contact Us

If you have any other questions, please email us at [email protected]. We aim to respond within 24 hours on business days.