Terms of service

Welcome to FernTor. By accessing or using our website and purchasing products such as mice, controllers, and headphones, you agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before using our services. If you do not agree with any part of these terms, you must not use our website or make any purchases.

1. User Agreement

These Terms of Service constitute a legally binding agreement between you, the user or customer, and FernTor ("we," "us," or "our"). By placing an order or browsing our site, you confirm that you are at least 18 years of age or have the consent of a legal guardian. You agree to provide accurate, current, and complete information when making a purchase. All transactions are subject to product availability and our acceptance of your order. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of pricing errors or suspected fraud.

2. Product Information and Pricing

We strive to ensure that all product descriptions, images, and pricing on our website are accurate. However, errors may occur. In the event of a pricing error, we will notify you and provide the option to confirm the order at the corrected price or cancel it without penalty. Prices are listed in the applicable currency and do not include shipping fees or applicable taxes, which will be added at checkout. We reserve the right to modify prices at any time without prior notice.

3. Limitation of Liability

To the fullest extent permitted by applicable law, FernTor, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or the purchase of any products, including but not limited to loss of data, loss of profits, or personal injury. Our total liability for any claim arising from a product or service shall not exceed the purchase price paid by you for that specific product. This limitation applies regardless of the legal theory under which the claim is brought, whether in contract, tort, or otherwise. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

4. Intellectual Property Rights

All content on the FernTor website, including but not limited to text, graphics, logos, images, product designs, software, and the overall layout, is the property of FernTor or its licensors and is protected by international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, or publicly display any part of our content without our prior written consent. Unauthorized use of any intellectual property may result in legal action.

5. Refund Policy

We want you to be satisfied with your purchase from FernTor. If you are not entirely satisfied, you may request a refund or exchange in accordance with the following conditions:

  • Eligibility: Refund requests must be made within 30 days of the delivery date. Products must be unused, in their original packaging, and in the same condition as received.
  • Process: To initiate a refund, please contact us at [email protected] with your order number and reason for return. We will provide instructions for returning the item. You are responsible for return shipping costs unless the item is defective or incorrect.
  • Refund Amount: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days and credited to your original payment method. Shipping fees are non-refundable unless the return is due to our error.
  • Defective or Incorrect Items: If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs, at no additional charge to you.
  • Non-Returnable Items: Certain items, such as opened software or personalized products, may not be eligible for return unless defective. Please check product-specific policies at the time of purchase.

6. Governing Law

These Terms of Service and any disputes arising out of or related to your use of the FernTor website or purchase of products shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in California for the resolution of any disputes.

For any questions regarding these Terms of Service, please contact us at [email protected].