Shipping policy
Shipping Policy
At FernTor, we are committed to delivering your Mouse, Controller, and Headphones orders with reliability and transparency. This policy outlines our shipping procedures, timelines, and costs to ensure a smooth experience.
Shipping Method
We offer a single, standardized shipping option: Standard Shipping. This method is available for all products in our catalog, including Mice, Controllers, and Headphones. No expedited or express services are currently offered.
Shipping Costs
Shipping fees are calculated based on the total weight of your order and the destination address. There are no free shipping promotions or thresholds. The exact cost will be displayed at checkout before you complete your purchase. All fees are non-refundable once the order has been shipped.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Processing times may vary during peak seasons or high-demand periods. You will receive an email confirmation with tracking details once your order has been dispatched.
Delivery Time
Delivery time depends on your location and begins after the order has been processed. Estimated delivery windows are as follows:
- Domestic (within country): 5–10 business days
- International: 10–20 business days
Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather, or other unforeseen circumstances.
Order Tracking
Once your order is shipped, you will receive a tracking number via email at the address you provided. You can use this number to monitor your shipment’s progress through our carrier’s website. For any tracking issues, please contact us at [email protected].
Shipping Restrictions
We currently ship to most countries and regions. However, some remote areas or locations with limited postal services may experience longer delivery times or additional fees. If your address is not serviceable, we will notify you via email and provide a full refund.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date at [email protected]. We will investigate the issue and, if confirmed, offer a replacement or refund. We recommend inspecting your package upon arrival and documenting any damage with photos.
Contact Us
If you have any questions about this shipping policy or need assistance with your order, please reach out to our support team via email: [email protected]. We aim to respond within 24 hours on business days.