Tracking order

At FernTor, we strive to ensure your shopping experience is seamless from purchase to delivery. Once your order for a Mouse, Controller, or Headphone is placed, you can easily monitor its journey to your doorstep. Below is a step-by-step guide to tracking your package.

Step 1: Order Confirmation & Tracking Number

After you complete your purchase, you will receive an order confirmation email from [email protected]. This email includes your unique order number. Within 24–48 hours (excluding weekends and holidays), once your order is processed and shipped, we will send a second email containing your tracking number and the name of the shipping carrier (e.g., USPS, FedEx, DHL, or local postal service).

Step 2: Using Your Tracking Number

Your tracking number is a combination of letters and numbers (e.g., 1Z999AA10123456784). You can use this number on the carrier’s official website to see real-time updates. However, for a more convenient experience, we recommend using a third-party tracking service that consolidates information from multiple carriers.

Step 3: Track with a Reliable Third-Party Service

For a unified view of your shipment, use PackageRadar. It supports over 1,200 carriers worldwide and provides detailed status updates. Here’s how:

  • Visit PackageRadar.
  • Enter your tracking number in the search bar on the homepage.
  • Click “Track” to view the current location, estimated delivery date, and any scan events (e.g., “In Transit,” “Out for Delivery”).

Alternatively, you can use 17Track (17track.net) or AfterShip (aftership.com) for similar functionality. Simply paste your tracking number and follow the on-screen instructions.

What to Do If Tracking Information Is Not Updating

It is normal for tracking statuses to remain static for 24–48 hours after shipment, especially during peak seasons. If your tracking number shows no updates after 5 business days, please contact us at [email protected] with your order number. Our team will investigate and provide an update within 1–2 business days.

Important Notes

  • FernTor does not have a user center for self-service tracking; all tracking information is delivered via email.
  • Ensure your email address is correct at checkout to receive tracking updates.
  • For international orders, customs clearance may cause delays. Use the third-party tools above to monitor these events.

We are committed to getting your Mouse, Controller, or Headphone to you safely and on time. If you have any questions, our support team is just an email away.